Thank you for choosing to use our website. In sharing your personal information with us we hope you benefit from a convenient shopping experience. We take the responsibility of your personal data very seriously and want to be transparent in how we use this information.
This notice applies if you browse or shop with us, contact us with a query or opt in to our marketing information.
We may occasionally change this notice from time to time, so you should check it periodically.
Who We Are
The supplier of the goods is Vital Assist, (“Vital Assist”, “we”, or “us”). Registered office: 141 Main Road, Danbury, CM3 4AA. Registered number: 04485751 (England & Wales). You may contact us at this address or by email email@example.com or call us on 01245 981740. Lines are open 9am to 5pm, Monday to Friday.
We are the data controller, which means we are responsible for deciding how and why we use your personal information. We are also responsible for ensuring this data is kept safe, secure and handled legally.
We operate to the highest standards when protecting your personal information and respecting your privacy. Our Data Protection Officer is Dr Mervyn Patterson, if you have any questions about your personal information, or how we use it, you can contact our Data Protection Team via email at firstname.lastname@example.org.
You have a number of Data Subject Rights. Below is some information on what they are and how you can exercise them.
There is more information available on the Information Commissioners website www.ico.org.uk
RIGHT OF ACCESS
You have the right to request a free copy of the personal information that we hold about you.
RIGHT TO RECTIFICATION
If you think any of your personal information that we hold is inaccurate, you have the right to request it is updated. We may ask you for evidence to show it is inaccurate.
RIGHT TO ERASURE & THE RIGHT TO RESTRICTION OF PROCESSING
You have the right to request that we stop processing, or delete, all of your personal information that we hold. If you exercise this right, we will keep a note of your name linked to your request and it won’t prevent us from processing any new information you provide to us subsequently.
RIGHT TO DATA PORTABILITY
You have the right to ask us to electronically move, copy or transfer your personal information in a machine-readable format.
RIGHT TO WITHDRAW CONSENT
Where we are relying on your consent for processing you can withdraw or change your consent at any time.
The above rights may be limited in some circumstances, for example, if fulfilling your request would reveal personal information about another person, if you ask us to delete information which we are required to have by law, or if we have compelling legitimate interests to keep it. We will let you know if that is the case and will then only use your information for these purposes. You may also be unable to continue using our services if you want us to stop processing your personal information.
If you have any general questions or want to exercise any of your rights please contact email@example.com. Our security procedures mean that we may need to request proof of identity before we disclose personal information to you in response to any request.
We encourage you to get in touch if you have any concerns with how we collect or use your personal information. You do however also have the right to lodge a complaint directly with the Information Commissioners Office, the data protection regulator in the UK, their contact details can be found on their website www.ico.org.uk
Why We Are Allowed To Handle & Store Your Personal Data
This is where we process your information to fulfil a contractual arrangement we have made with you.
This is where we have asked you to provide explicit permission to process your data for a particular purpose.
This is where we rely on our interests as a reason for processing, generally this is to provide you with the best products and service in the most secure and appropriate way.
This is where we have a statutory or other legal obligation to process the information, such as for the investigation of crime.
How We Use The Information We Collect
TO PROCESS ANY ORDERS THAT YOU PLACE WITH US AND TO FACILITATE RETURNS (CONTRACT)
We use your account information plus your chosen delivery address details to; deliver your purchases and keep you informed of their status, and to process any returns.
Our chosen payment processor stores your payment card details at your request to speed up your checkout in the future (consent)
To register an account with us we capture information such as your name, date of birth, contact and delivery information, and a password to protect your account (account information). We use the same information on an ongoing basis to manage and provide secure access to your account, and provide you with the services you request.
TO PROVIDE CUSTOMER SERVICE TO YOU (LEGITIMATE INTEREST)
We keep correspondence (customer service records) when you contact our customer service team or interact with us on social media. We use these customer service records to manage your queries or complaints effectively, for quality monitoring and to continually improve our services.
TO PERSONALISE & IMPROVE YOUR EXPERIENCE WHEN YOU SHOP (LEGITIMATE INTEREST)
We keep a record of how you interact with our website and any marketing you are exposed to, we use this data, along with purchase history, demographics, account information and third-party information, to show you products and offers that we think you will be most interested in and to tailor your experience.
We use your account information, information on the devices you use to access our site and your interactions with us to operate personalised features across our websites and communications.
TO INFORM YOU ABOUT PRODUCTS AND SERVICES THAT MAY INTEREST YOU (LEGITIMATE INTEREST) We use technologies such as cookies within digital marketing networks, ad exchanges and social media networks such as Facebook’s Custom Audience to get relevant marketing messages across to you and other customers. We receive information on how you interact with our adverts and content on third-party websites and social media platforms (such as Google or Facebook) which we use to tailor the information that is displayed to you. We will also use the email address provided at registration to inform you of promotional, marketing and educational information on Epionce skincare. You can opt out of receiving these emails by clicking the unsubscribe link each communication contains.
TO KEEP IN TOUCH WITH YOU (LEGITIMATE INTEREST)
When you register for an account and shop with us, we start to keep you up to date with news of products and services including offers and promotions and unless you tell us you don’t want us to by using the link in every email that we send to you. When we send you communications, we use records of how you interact with our website and any other marketing we’ve sent to you, along with purchase history, to tailor the messages to include information you are most likely to be interested in.
TO ENSURE THE WEBSITE AND SERVICES WE OFFER, OPERATE CORRECTLY (LEGITIMATE INTEREST)
TO DEVELOP AND IMPROVE OUR PRODUCTS & SERVICES (LEGITIMATE INTEREST)
We may contact you to take part in customer satisfaction surveys, if you respond we collect your feedback and contributions (customer feedback). We use this information to develop the services we offer. We use information about how you browse and engage with our website to improve our websites. We use all information, including third party data in the development of new products, services and systems to ensure they work as expected and will be useful to our customers.
TO FULFIL OUR LEGAL OBLIGATIONS (LEGAL OBLIGATION)
We use your data to ensure we comply with any requirements imposed on us by law or court order, including disclosure to law or tax enforcement agencies and authorities or pursuant to legal proceedings. We will share data with regulatory and other official bodies if they make formal requests. We will maintain records to meet regulatory and tax requirements. We will use your account information to contact you in connection with product recalls or other similar product quality issues.
How Long We Keep Your Information
We keep your personal information as long as you are a customer of ours and generally for seven years afterwards to comply with legal requirements. During that time, we take steps to remove any personal data as soon as we no longer need it.
Third Parties We Share Data With
We work with a number of trusted third parties to provide you high quality goods and services.
We always make efforts to anonymise data and only pass over personal information that is absolutely necessary for the purposes it is being processed. We always do so securely.
ROYAL MAIL & DPD COURIERS
Helping us to deliver your orders.
Supporting us in maintaining our website and other business systems.
Payment gateway processors, such as Stripe & Barclaycard.