Returns & Refunds
Returning incorrect or faulty product(s)
We hope that you are delighted with your order from Beauty Product Online. We endeavour to give you the best possible service and delivery time, but mistakes do happen.
Please notify us if there have been any mistakes, incorrect orders or faulty products, within 7 working days in writing to email@example.com be sure to quote your order number. If you return the item(s) for a refund or a replacement due to an error on our part, simply send the incorrect or faulty product(s) back and we will offer you a refund or a replacement. Please return the item(s) with the returns advice form enclosed in your original order. If you no longer have this, please email the Returns Team at firstname.lastname@example.org and we will be happy to send you another via email or post. To assure prompt resolution, please keep the box, packing materials and the damaged items for inspection by our warehouse.
Change of mind
If you change your mind about a product and would like to return it for a replacement or refund, please send the item along with the returns advice form to our warehouse within 28 days where a refund will be made against the original credit/ debit card used. We aim to process a refund within 5 working days of receiving the unused product and you will be notified by email when we have received the item. You are obliged to exercise all reasonable care to store the unwanted goods safely and in appropriate conditions.
We cannot accept returned goods that we reasonably believe have been used unless they are faulty. In such circumstances, we will notify you that no refund will be available.
Please note, you are required to return the items to us at your expense.
Out of stock
We try to provide the best service for our customers by having all of our products in stock, however especially during busy periods, such as the run up to Christmas, our stock can run low. If you order a product which is out of stock, you will be notified by one of our customer service team members via email where you will be offered a refund or asked if you are happy to wait until the item is back in stock. If you choose to wait until the product is back in stock, we will notify you by email when the product is in our warehouse and an estimated dispatch date for your order. Where possible, we will try to give you a time frame as to when we will be fully stocked with your requested item again.
This policy is only applicable to purchases made online.
Your statutory rights remain unaffected.
If you have any other questions or queries, please contact email@example.com.